General

How quickly do you respond to customer inquiries?

We aim to respond to all messages and emails within 24 hours. Our team is dedicated to assisting you as promptly as possible.

Do you offer any discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive deals, promotions, and a 10% discount on your first order.

Are your products suitable for beginners?

Absolutely! We offer a wide range of user-friendly tools and home improvement products, perfect for both beginners and experienced DIYers.

Do you have a physical store?

Currently, we operate exclusively online, allowing us to offer a wide selection of high-quality products at competitive prices.

How can I contact customer support?

You can reach us via our Contact Us page or email us at support@renaissancemarket.com. We’re happy to help!

Shipping

What are your shipping rates?

Our shipping rates are $4.99 for orders under $100 and free for orders over $100.

How long does shipping take?

Shipping typically takes 3-6 business days. Orders are processed within 1-2 business days before shipping.

Can I change my shipping address after placing an order?

We process orders quickly, so address changes are not always possible. If you need to update your shipping details, contact us immediately, and we’ll do our best to assist.

Will my order arrive in one package?

Depending on your order size, some items may ship separately and arrive a few days apart.

Returns

What is your return policy?

We offer a 14-day money-back guarantee from the delivery date. If you’re not satisfied, contact us to initiate a return.

How do I start a return?

Email us at services@mktrenaissance.com with your order details, and we’ll guide you through the process.

What if my item arrives damaged or defective?

We apologize for any inconvenience! Please contact us immediately with photos of the damaged item, and we’ll send a replacement or issue a refund.

How long does it take to process a refund?

Once we receive your returned item, refunds are processed within 5-7 business days and credited to your original payment method.

Do you cover return shipping costs?

If the return is due to our error (wrong or defective item), we will cover return shipping. Otherwise, the customer is responsible for return shipping costs.